Privacy Policy

1. Introduction

Lumina Software LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Covered Services and Applications

This Privacy Policy applies to all services and applications provided by Lumina Software, including but not limited to:

• •Lumina Software website (luminasoftware.app) and the Lumina Software client portal (app.luminasoftware.app)
• •AI consulting and custom software engagements delivered to clients
• •Lumina Software products and apps, including Project 365 (project365.luminasoftware.app) and Shop AI (shopai.luminasoftware.app)
• •Lumina Software divisions, including Lumina Systems, RevenueOS, and Pipeline Pilot
• •SMS/text messaging communications

By using any of our services, you agree to the terms of this Privacy Policy.

3. Information We Collect

We may collect information about you in various ways:

• •Personal Information: When you contact us or use our services, we may collect your name, email address, phone number, company name, and any messages you provide.
• •SMS/Phone Opt-In Data: When you opt in to receive SMS or text messages from us, we collect your mobile phone number and your consent preferences.
• •Usage Data: We automatically collect information about how you interact with our website, including your IP address, browser type, pages visited, and time spent on pages.
• •Cookies and Tracking Technologies: We may use cookies and similar tracking technologies to track activity on our website and store certain information.

4. How We Use Your Information

We use the information we collect to:

• •Provide, maintain, and improve our services
• •Respond to your inquiries and provide customer support
• •Send SMS/text messages such as account notifications, appointment reminders, and service updates (with your prior express consent)
• •Send you updates and newsletters (with your consent)
• •Monitor and analyze usage patterns and trends
• •Detect, prevent, and address technical issues

5. SMS/Text Messaging & Opt-In

When you provide your phone number and opt in to receive SMS/text messages from Lumina Software, you consent to receive non-promotional text messages related to our services, including account notifications, appointment reminders, and service updates. Message frequency may vary. Message and data rates may apply depending on your mobile carrier plan.

• •Opt-Out: You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a one-time confirmation message and will no longer receive SMS messages from us unless you opt in again.
• •Help: Reply HELP to any message for support, or contact us at support@luminasoftware.app.
• •No Sharing of SMS Opt-In Data: We will never sell, rent, lease, or share your phone number or SMS opt-in consent information with any third parties or affiliates for their own marketing or promotional purposes. Your SMS opt-in data is strictly used by Lumina Software to deliver the messaging services you have consented to.

6. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• •Service Providers: We may share information with third-party service providers who perform services on our behalf, such as hosting, analytics, email delivery, and customer support.
• •Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• •Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• •The right to access your personal information
• •The right to rectify inaccurate information
• •The right to request deletion of your information
• •The right to object to processing of your information
• •Opt-Out of Marketing: Unsubscribe from marketing emails by clicking the 'unsubscribe' link in any email, or opt out of SMS messages by replying STOP.
• •The right to data portability

To exercise these rights, please contact us at support@luminasoftware.app.

9. Age Restriction

You must be at least 18 years of age to use our services, including our SMS/text messaging program. By using our services, you represent and warrant that you are at least 18 years old. If we learn that we have collected information from a person under 18, we will promptly delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our SMS program, please contact us at:

Email: support@luminasoftware.app